We are constantly trying to tailor our service delivery to our customers. Your feedback is vital to our growth and development as a business, and we are always happy to hear feedback for our continuous improvement.
Stage 1 – If you have an issue, we will ask that this is in the first instance brought to your dedicated Resident Liaison Officer, Luke Rowe.
Stage 2 – If you are not satisfied with their conclusion, this can be escalated to Wayne Dart, Senior Contracts Manager and Rebecca Maher, Customer Services Manager as a Stage 2 complaint. Again, if our resolution does not meet your expectation this will then be escalated. for Director review as a Stage 3 complaint.
Stage 3 – Complaint escalation for Construction Director, John Walsh to review and provide conclusion to response.
A comments book will be made available in the Foyer area with Jake for any items occupants wish to be communicated to the team.
Following completion of our works to your building we will carry out a Satisfaction Survey, we would be grateful if you could take 5 minutes to complete this for us.
